Your questions, answered in plain words.

Add up to 4 samples from any product page. We ship them free within 2 business days; extras are $4.95 each.

No. Get a real installed price online in minutes – no visit required to start. If you decide to move forward, a free in-home laser measure confirms the exact square footage in writing before install.

In-stock floors are in regional warehouses today and most install within 48 hours. Special-order arrives in 2–4 weeks.

Yes - book a Shop-At-Home visit and a specialist brings up to 18 samples to your house at no cost.

We match any apples-to-apples written quote from a competing local installer. Bring the quote to your estimate.

Most single-room jobs: 1 day. Whole-house LVP: 2–3 days. Tile and hardwood: add demo and acclimation time, typically 4–7 days.

Yes - furniture moving is included. Please clear small items, electronics, and breakables before we arrive.

Yes. Demo and haul-away are in the all-inclusive price.

Sometimes. LVP and laminate can float over many existing hard surfaces. Carpet, hardwood, and tile typically need to come up.

We can keep, remove, or replace existing baseboards. Replacement 4-inch base is included in every quote.

Workmanship - seams, levelness, transitions, squeaks - for as long as you own the floor. We repair, replace, or refund.

Yes. Each manufacturer publishes a separate residential wear warranty. See /warranty for per-brand breakdowns.

Flooding beyond manufacturer waterproof spec, non-floor-rated cleaners, and unauthorized repairs are the most common voiders.

Lifetime install warranty stays with the floor, not the homeowner - it transfers with the property.

0% interest financing for 12, 18, and 24 months on approved credit. Longer-term reduced-APR plans are available up to 60 months.

No - soft credit pull only. A hard pull happens only if you complete a financed purchase.

$1,500 for 12 months 0% interest financing. $3,500 for 24 months 0% interest financing.

Insurance funds - yes, see /insurance-claims. HSA/FSA - not applicable to flooring.

Material-specific - see /learn/care/<material>. Generally: pH-neutral floor cleaner for all hard surfaces, never vinegar on hardwood.

No. Heat and excess moisture can lift the wear layer. Use a damp microfiber and pH-neutral cleaner.

Every 12–18 months for residential. More often with pets or in high-traffic areas.

Solid hardwood: 4–6 times. Engineered hardwood: depends on wear-layer thickness; many engineered floors refinish 1–2 times.

Yes - unopened, undamaged boxes returned within 30 days of delivery get a full refund less a 15% restocking fee.

Photograph everything and call us within 48 hours. We replace damaged-in-transit at no cost.

Call your project manager. We hold final payment 7 days post-install specifically so concerns surface before the wire is cut.

One call to your project manager. Most callbacks are scheduled within 5 business days.